Contact Customer Service
In the United States and Canada
Call: 1-800-444-0799, Monday-Friday, 8:30 a.m. to 5:00 p.m. EST
Or contact your local representative
Outside the United States and Canada
For customers in Europe, Middle East, and Africa, please contact your sales representative at Cengage Learning EMEA.
For customers in Latin America and the Caribbean, please contact your sales representative at Cengage Learning Ibero America.
For customers in Australia and New Zealand, please contact your sales representative at Cengage Learning Australia.
For customers in Asia, please contact your sales representative at Cengage Learning Asia.
Primary Source Media and Its Brands
Primary Source Media is the exclusive owner of all microforms from Scholarly Resources and an authorized distributor of microform sets from the Library of Congress.
Quality Guarantee/Return Policy
Primary Source Media guarantees its products are of the highest possible quality available, and that they will be free from manufacturing defects. If, despite our best efforts, you receive damaged or defective material (microforms or guides, where available), or if items are missing from a shipment, we will send replacements promptly at no cost to you, providing your claims are submitted within 6 months of our shipping date. Please contact our Customer Service department before returning any material you receive either in error or in damaged condition.
Microform collections from Primary Source Media, are reproduced on archivally permanent, safety-based positive silver halide film on 35mm reels and 105mm microfiche. They conform to standards for archival permanence established by the American National Standards Institute (ANSI) and the Association for Information and Image Management (AIIM). Each reel is shipped in an acid-free, lignin-free box. Each microfiche card is shipped in an acid-free, lignin-free envelope.
About Collection Guides
Microform collections from Primary Source Media are accompanied, where available, by printed guides or title lists designed to offer researchers optimum access by way of item-level bibliographic and alphabetical listings. Guides or title lists are available for review free for thirty days.
To receive a guide or title list on loan, please feel free to e-mail us at firstname.lastname@example.org or to call our toll-free customer service line at 800-444-0799 to inquire about availability.
Visit the Primary Source Media's Online Guides or the Scholarly Resources’ Online Guides sites to review, search, and download a selection of guides to our most popular collections. These site are updated on a regular basis as new collections are added and older collections have their guides or title lists digitized and uploaded.
Sales tax is applicable in Canada and all but the following states: AK, DE, MT, NM and OR. If your institution qualifies for a tax exemption, please provide your number. (Your certificate must be on file with Primary Source Media.)
Shipping and Handling
Shipping and handling of our products are billed as follow:
- For U.S. subscription orders: 6%; for Canadian subscriptions: 9%
- For non-subscription orders for the U.S. and Canada: 3%. Shipping and handling is free for all perpaid, non-subscription orders.
Invoices are sent independently from your order to the billing address specified. Status will be indicated for items not shipped. Please allow two to six weeks for shipment of your order; allow six to eight weeks for subscriptions. Prices are subject to change without notice. All special offers and promotions are limited to availability.
Please contact your Primary Source Media representative for pricing information.
Primary Source Media is pleased to announce the availability of customized pricing for formal—and informal—consortia. Please contact your Primary Source Media representative for details on how consortial pricing can be arranged between two or more institutions on a product-by-product basis.